what lessons learned in emergency management, a horse racing spectator stories.

Emergency Management in large scale spectator events — What corporation is missing in Hong Kong?

Kelvin Leung
5 min readDec 5, 2018

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Large-scale spectator events, from the thundering hooves at a horse racing track to the electrifying roar of a concert crowd or the passionate cheers at a soccer match, carry an inherent responsibility — the meticulous planning and execution of emergency protocols to safeguard attendees’ safety.

In settings like horse racing where massive crowds converge, the need for meticulous emergency planning is amplified. The private sector’s commitment to safety during such events requires prioritizing seasoned emergency experts over those with solely theoretical knowledge.

Similarly, concerts, where diverse audiences unite in enclosed spaces, demand astute emergency protocols to swiftly address unforeseen crises. Likewise, the fervor of a soccer match amidst a sea of supporters emphasizes the critical need for robust emergency planning.

The private sector’s obligation to ensure attendee safety across racing tracks, concert halls, or soccer stadiums cannot be understated. The significance of recruiting experienced emergency experts becomes apparent. While theoretical knowledge holds value, the battle-tested expertise of those who have navigated emergencies in crowded settings is unparalleled.

Reflecting on historical incidents, such as the tragic Bethnal Green tube station crush in 1943, stands as a harrowing testament to the dangers of uncontrolled crowd movements. The 1993 Lan Kwai Fong human pile-up in Hong Kong further underscored the urgent need for robust crowd management during celebratory events.

Beyond these incidents lies the 2015 Hajj disaster in Mina, Mecca, Saudi Arabia — the deadliest Hajj disaster in history. A fatal crowd crush resulted in over 2,000 deaths, primarily due to suffocation or crushing during the annual pilgrimage, exposing the dire consequences of inadequate crowd management and emergency preparedness.

These incidents, scattered across different times and locations, emphasize the critical need for comprehensive emergency planning and effective crowd management strategies during large-scale spectator events.

Despite these challenges, Hong Kong’s emergency response framework heavily relies on government-employed law enforcement disciplinary forces like Police, Fire, and Ambulance services. Their expertise spans assessment, planning, implementation, operations, and incident review, offering substantial contributions to enhancing emergency planning in crowd management.

These seasoned emergency experts, typically inaccessible to the private sector due to governmental employment, possess vast potential for bolstering emergency protocols and providing crucial support during large-scale spectator events.

The amalgamation of crowd psychology, experience-based strategies, and the expertise of dedicated emergency professionals, such as Police concern for security issue, while Fire/Ambulance for scene safety and casualty rescue are all plays a pivotal role in ensuring spectators’ safety and averting catastrophic outcomes during such events. Leveraging this knowledge and experience can transform spectator emergency management into an actionable plan prioritizing safety and mitigating risks.

Further Reading: Enhancing Spectator Safety in Large-Scale Events: Integrating Experience and Emergency Planning

Risk management stands as a fundamental pillar in preparing for unforeseen events, aiding emergency managers in devising robust contingency plans. It offers a theoretical framework to assess the probability and potential consequences of various scenarios based on data analysis. However, a comprehensive approach to risk mitigation acknowledges the limitations of relying solely on data-driven predictions. Data analysts confirm that while risk management provides a solid foundation, it cannot solely predict disasters or risks. Therefore, integrating past experiences and regular drills/exercises becomes imperative to familiarize stakeholders with potential risks while avoiding overworrying in the planning process.

Theoretical Foundation of Risk Management: Risk management employs statistical analysis and data-driven assessments to gauge the likelihood and impact of potential events. By evaluating the probability versus consequence matrix against the number of participants or stakeholders involved, emergency managers can create contingency plans tailored to specific scenarios. This structured approach allows for a systematic understanding of potential risks.

Limitations of Data-Driven Predictions: Despite its structured approach, risk management has inherent limitations. Data analysis, while valuable, cannot encompass all variables or capture the complexities of human behavior and unforeseen circumstances. Disasters or risks often transcend the confines of predictive models, necessitating a more nuanced approach.

Integrating Past Experience: Incorporating past experiences and lessons learned from historical incidents enriches the risk assessment process. Real-world occurrences offer insights into handling crises, providing qualitative data that complements quantitative analysis. Understanding the nuances gleaned from past incidents enhances the preparedness strategies by acknowledging the human element and unforeseen variables that data alone might overlook.

Importance of Regular Drills and Exercises: Drills and exercises serve as practical tools to familiarize stakeholders with potential risks. Simulated scenarios allow individuals to hone their response skills, identify weaknesses in protocols, and refine preparedness strategies. By engaging in these exercises, organizations cultivate a proactive mindset and readiness for diverse scenarios.

Overcoming Overworry by finding balance: While preparedness is paramount, fixating on every possible risk can lead to overworry and inefficiency in planning. Balancing vigilance with practicality is crucial. Prioritizing probable risks while acknowledging the existence of unforeseen events helps allocate resources effectively without succumbing to unnecessary anxiety.

While risk management provides a structured framework for anticipating and mitigating potential threats, its reliance solely on data has limitations. Integrating past experiences, regular drills/exercises, and qualitative insights into the risk assessment process enriches the preparedness strategies, fostering a more comprehensive approach to contingency planning. By recognizing the constraints of data-driven predictions and adopting a holistic strategy, emergency managers can better equip themselves to handle the unpredictable, ensuring a more resilient response to crises.

References:

  • Quarantelli, E. L. (2000). Emergent behavior in disasters: A social network approach. In Sociology of disasters (pp. 33–53). Springer, Boston, MA.
  • Stott, C., & Gorringe, H. (2013). ‘From hooliganism to criminalisation: England fans in Italy, 1980–90’. The British Journal of Criminology, 53(2), 211–229.
  • Drury, J., Cocking, C., & Reicher, S. (2009). The nature of collective resilience: Survivor reactions to the 2005 London bombings. International Journal of Mass Emergencies and Disasters, 27(1), 66–95.
  • Le Bon, G. (1895). The crowd: A study of the popular mind. London: T. Fisher Unwin.
  • Drury, J., & Reicher, S. (2009). Collective psychological empowerment as a model of social change: Researching crowds and power. Journal of Social Issues, 65(4), 707–725.
  • Drury, J., Novelli, D., & Stott, C. (2015). Managing to avert disaster: Explaining collective resilience at an outdoor music event. European Journal of Social Psychology, 45(4), 533–547.
  • Johnston, W. M., & Wright, L. (2015). Reflections on crowd management, crowd psychology and collective behavior. Contemporary Social Science, 10(1), 63–74.

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Kelvin Leung

DBA (UITM, Poland), Certified data analyst (Cornell University, USA). Big data and Emergency Management. Opinions are my own!